Ben Carter, Global Chief Customer and Marketing Officer at Carwow, unpacks the value of cross-channel measurement, data-driven decision-making, TV advertising, content marketing, the role of social media and organic reach. Ben also shares his experience at Carwow and the opportunities presented by the digital transformation of the car market. We also cover the importance of local knowledge, the role of AI in marketing, and the attributes of the future CMO.
“The changes that have been made by Google and Apple are both challenging and beneficial. They’re challenging because they make it harder to understand what’s happening in your marketing, but they’re beneficial because they force us to get better.” Ben Carter
In this episode of Time For a Reset: The Marketing Podcast with Global Leaders, Nick King, Global Practice Lead at CvE Consultancy, connects with Ben Carter, Global Chief Customer and Marketing Officer at Carwow, a leading retailer of new and used cars.
Join them as they discuss:
- Ben’s marketing reset: The importance of cross-channel measurement in marketing in the face of the cookies’ demise
- Scaling challenges for startups and small companies and the importance of a granular view of marketing performance
- The impact of changes made by Google and Apple on marketing strategies
- Data-driven decisions and understanding the full funnel effect of marketing channels
- Measuring Marketing performance with attribution models and customer surveys
- The importance of content marketing and the use of social media channels
- The role of AI in marketing
- A look at the toolkit of tomorrow’s CMO
At Carwow, Ben is tasked with revolutionising how consumers buy and sell cars. Prior to joining Carwow in October 2022, he worked in executive marketing roles for several of the UK’s biggest digital businesses, including Purplebricks, Just Eat, and Betfair, to drive growth, build their brands, and accelerate their digital transformation. He is also Chair of the Lily Foundation, a charity dedicated to raising awareness and finding a cure for mitochondrial disease, and the Director of Women in Football.
